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Spice Plum Signature Treat (Tin Packing)
Inclusive of GST. Shipping calculated at checkout.
Delivery usually takes around seven days. We ship with leading couriers including DTDC and Professional Couriers.
Cancellations are accepted within 24 hours of placing your order. As these are food products, returns are not accepted.
Shipping & delivery
Shipping
Orders are normally dispatched within 48 hours of placing the order, excluding Sundays and public holidays.
We ship through leading courier services, including DTDC and Professional Couriers. Tracking details are shared once your order has been dispatched.
Shipping charges are calculated at checkout and may vary by order and destination.
Delivery
Delivery usually takes around seven days. Delivery times are estimates and may vary by destination, courier service and public holidays.
For delivery assistance, contact spicecakes@gmail.com with your order number.
Returns & order support
Returns
We do not accept returns because our cakes are food products.
If your order arrives damaged, incorrect, or with a quality concern, contact spicecakes@gmail.com with your order number and relevant photos so we can review the issue and assist you.
Cancellations and refunds
You may request cancellation within 24 hours of placing your order. Please see our Cancellation Policy.
Approved refunds are processed within 48 hours and may take 5–7 working days to appear in your account, depending on your bank or payment provider.
Cancellations
Cancellation window
You may cancel your order within 24 hours of placing it. Cancellation requests made after this window cannot be accepted.
Email spicecakes@gmail.com within the 24-hour window with the subject “Cancellation of Order #[your order number]”. Include your order number and contact details.
Refunds
Approved cancellation refunds are processed within 48 hours and may take 5–7 working days to appear in your account, depending on your bank or payment provider.
